Troubleshooting

This page can help you troubleshoot some of the most common issues expereinced when using the Time Series Explorer.

Cause: The Asset Hierarchy has not yet been deployed to any device. Only Asset Hierarchies that has been deployed will be selectable for visualization in the Time Series Explorer.
Solution:
1. Check that the Asset Hierarchy has been deployed in the Device Configuration.
2. Deploy the Asset Hierarchy to a Device.

Cause: The selected tags might not have historical data available for the chosen time range.
Solution:
1. Check the time range selection in the timeline at the top of the Historical Data View to see if the selected asset hierarchy contains any data in the data store.
2. Check the time range selection in the timeline at the top of the Historical Data View and adjust it to a period where data is expected.
3. Ensure the tags are deployed and have been collecting data.
4. Confirm the tags have been properly configured to send data to the Asset Hierarchy’s data store.

Cause: The tag may not be correctly deployed or configured for live streaming.
Solution:
1. Verify that the tag is currently deployed to a device in the Asset Hierarchy.
2. Ensure the data collector responsible for the tag is active and correctly configured.
3. Check that the tag’s resolution is set to seconds rather than milliseconds, as finer resolutions may cause performance issues.
4. Confirm that the Edge device is connected, indicated by the Live Data Stream icon in the toolbar.

Cause: Excessive data or high-resolution tags may cause rendering delays in the graphs.
Solution:
1. Use the resolution slider in the Historical Data View to aggregate data into larger bins for improved performance.
2. Reduce the number of tags added to the time series graphs simultaneously.
3. Check network latency if using remote connections to access the Asset Hierarchy.

Cause: The tag is not currently deployed to a device.
Solution:
1. Use the “Hide undeployed nodes” toggle to simplify the view and focus on active tags.
2. If the tag has historical data, it can still be added to the Historical Data View for analysis.

Cause: Tag configuration errors or device calibration issues may lead to inaccurate data.
Solution:
1. Validate the tag’s configuration in the Asset Designer to ensure proper setup.
2. Check the connected device for any calibration or sensor issues.
3. Compare measurements with known benchmarks or reference values.

Cause: The maximum number of simultaneous real-time streams has been reached.
Solution:
1. Stop one of the existing streams by clicking the Stop button in the Tag list table. Then start the Tag you want to stream-
2. Increase the limit of real-time streams in Platform Settings, if your environment allows for additional capacity (This requires administrator privileges).

Cause: The selected time range may not align with the stored measurements in the data store.
Solution:
1. Check the time range distribution graph in the timeline to ensure data exists within the selected range.
2. Use the Timeframe dropdown to refine the time selection.
3. Expand the time range to ensure coverage of any sparse data periods.

Cause: The page may not have refreshed the data correctly.
Solution:
1. Use the Refresh button in the toolbar to reload the Asset Hierarchy and tag data or refresh the entire webpage using F5.
2. Confirm that the tags have been properly added to the Tag list and are active for visualization.

No Data Displayed:
- Ensure the selected tags are active and have associated data.
- Check the timeline range for availability of historical data.

Last updated 7 months ago

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